If you want to give your clients the BEST lash retention ever, then how you perform the pre-treatment routine is crucial! In the past, a decent Cleanser and Primer were seen as sufficient for eyelash extensions prep - we’re here to tell you that this will no longer cut it! 

In order to be TOP of the lash game, we recommend that you follow each step below so that the natural lashes, eyelash extensions and lash extensions glue all work together in perfect harmony to give your best retention yet!

lash pre-treatment, pretreatment routine for lashes, lash shampoo, lash cleanser, how to take care of eyelash extensions

Always, always, always wash a client's lashes before the treatment with lash shampoo. With just a lash cleanser and lash primer it's not always possible to clean natural lashes up to the excellent standard you want to be known for. Foam cleanser is the best product to remove eye makeup quickly, so if your client comes to you wearing mascara and eyeshadow, this will be your very best friend!

How to Use:

  1. Dispense a single pump of lash shampoo onto the back of your gloved hand.
  2. Grab a bit of the lash shampoo with a cleansing brush and massage gently into the lash line.
  3. Rinse with saline solution. Make sure you completely wash away the shampoo from lashes - if you leave some traces of lash shampoo on the lashes it will affect your retention in the same way as if you'd leave oils or traces of make-up there.
  4. Pat dry with a tissue. 

Top tip: You can also stock our lash shampoo in your salon and sell it to your customers to maintain their aftercare routine at home.

Can You Skip It?

Only if your client definitely doesn't have any eye makeup on, or any makeup around the eyes. Though you may still find that you have issues with your eyepatches sticking, and you can't always see skincare residue so in all honesty, Foam Cleanser is always a good idea. If you're very pressed for time, and your client has little - no makeup around their eyes/lashes, you can skip this, but to help your eyepatches stay in place, start off your pretreatment with Protein Remover Pads...

lash extension pretreatment, pretreatment routine, lash shampoo, protein remover pads


Protein Remover Pads are an essential step in the pre-treatment routine to ensure that any makeup traces, natural oils, skincare leftovers, and proteins are removed from the natural lashes and the skin around the eyes. 

How to use:

  1. Take one protein pad and place it around your fingertip.
  2. Gently wipe the lashes, eyelids and the skin underneath the eye until you remove all leftover makeup and oils.
  3. Protein Removing Pads can also be used during the infills to clean the eye area or lash line - use a dabbing motion on the lashes to avoid them getting stuck to the glue bonds, and focus on the skin around the eyes in gentle swiping motions.

Can You Skip It? 

Well, in a sense yes but only if you used Foam Cleanser first. These are not only going to give you a lovely close cleanse of the lash line (more so than lash shampoo because you have more control, being as you're using your finger and not a brush) but they're going to help keep your eyepatches in place, which is a big win for you. 


lash cleanser, lash shampoo, cleaning eyelash extensions

Next step, Cleanser! Cleanser is alcohol based so gets straight to work breaking down any oils, sebum, makeup and product residue on the lashes. It's going to provide the perfectly clean surface that lash extensions glue needs to be able to form a strong bond, so it's pretty essential! 

How to Use: 

  1. Apply a drop of Cleanser to two micro brushes and dab the excess onto a tissue to avoid any running into the eyes.
  2. “Sandwich’ the lashes between the two micro brushes and brush from root to tip, focusing on the roots 
  3. Repeat throughout the lash line on both eyes.

Top Tip! For an extra touch of luxury for you and your client, opt for a Cherry or Coconut scented Cleanser!

Can You Skip It?

Not really, even if you've used the two prior steps Cleanser will get rid of EVERYTHING – Steps 1 and 2 provide a good cleanse, but they're very gentle where Cleanser is quite harsh on any leftover residue of anything. It's well worth using. 

lash primer, priming lash extensions, primer for eyelash extensions

Primer must follow Cleanser - because Cleanser is alcohol based and breaks down oils, it is drying on the lashes. Primer is water based so reintroduces moisture to the lashes, making them the best surface for extensions! As we all know, glue needs moisture in order to dry so if we skip Primer, we're setting ourselves up for the most frustrating lash set of our lives! 

How to Use: 

  1. Apply a drop of Primer to two micro brushes and dab the excess onto a tissue to avoid any running into the eyes.
  2. “Sandwich’ the lashes between the two micro brushes and brush from root to tip, focusing on the roots 
  3. Repeat throughout the lash line on both eyes.

Top Tip: Primer is also available in a luxurious Coconut scent - opt for this for an even more enjoyable experience!

Can You Skip It?

No. Not if you've used Cleanser like we recommend! 


lash retention, lash booster, eyelash extensions, lashes

Retention & Speed Booster is a multi-functioning product that will enhance your treatment as it increases retention and your speed of work. 

Due to its alkaline pH, Retention & Speed Booster gently opens the hair cuticles, giving the glue more surface area to grip onto. Booster can also be applied to your strip of volume lashes to prevent your fans from closing.

How to use:

  1. Apply a drop of Booster to two microbrushes and dab off the excess onto a tissue to prevent it running into your client's eyes
  2. Dab the Booster along the base of the lashes, avoiding touching the skin and focusing on the glue bonding zone.


Top Tip! Do NOT use on Easy Fanning Lashes! Due to the double layer of lashes on easy fanning lash strips, Booster melts the glue and causes it to become stringy. 

Can You Skip It?

Yes, you can. We'd actually recommend that you DO skip Booster if you're new to lashes and just getting to grips with placing extensions. If you're a bit more experienced and you use Booster once though, you're sure to be a lifelong fan!